Shipping & Returns Policy
At Twin Light Clothing Company, each item is made to order especially for you. Because we begin preparing and producing your order specifically based on your selections, please review all product details, sizing, colors, and personalization carefully before completing your purchase.
Order Processing
Our standard processing time is 3–5 business days. This is the time needed to prepare and produce your order before it is shipped.
We work hard to complete every order as quickly as possible and will ship your items promptly once processing is complete. Please keep in mind that processing time and shipping/transit time are separate.
During holidays, new releases, sales, or periods of unusually high order volume, processing times may occasionally be extended.
Shipping
Once your order has completed our 3–5 business day processing window, we will ship it as quickly as possible using the shipping method selected or provided for your order.
Once an order has been transferred to the shipping carrier, delivery times are determined by the carrier and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.
Please make sure your shipping address is complete and accurate before submitting your order. Twin Light Clothing Company is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.
Returns, Exchanges & Cancellations
Because Twin Light Clothing Company is a made-to-order store, all sales are final.
We do not accept returns, exchanges, or order cancellations once an order has been placed.
Please carefully review your order before checkout, including:
Product and garment selection
Size
Color
Design
Quantity
Personalization, when applicable
Shipping address
We strongly encourage customers to review the sizing information provided with each product before selecting a size.
Damaged, Defective or Incorrect Orders
While we do not accept standard returns or exchanges, we absolutely want to make things right if an error was made on our end.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery and include your order number along with clear photos showing the issue.
We will review the concern and, when the item is determined to be defective or an error occurred during fulfillment, work with you toward an appropriate resolution.
Please Note
Minor variations in color may occur due to differences in computer and mobile device screens. Because our products are made to order, these variations are not considered defects.
By completing a purchase with Twin Light Clothing Company, you acknowledge and agree to our made-to-order policy, including our no returns, no exchanges, and no cancellations policy.
Thank you for supporting Twin Light Clothing Company. We appreciate every order and take pride in creating each piece especially for you.